Average response times for emergency calls

The immediate response to emergency calls is vital.

Telephone triage and recommendations given by qualified and licensed nurses using computerized, standardized protocols that are monitored by a licensed pediatric physician or physician assistant.

Average response times for emergency calls under 5 minutes, lees than 10 minutes for unrgent calls, within 20 minutes for call other calls. A follow-up call to the parent is made to ensure that the patient is responding to the recommendations provided by the registered nurses.